Refund policy

• Eligibility: We accept refund or return requests within 7 days of delivery.

• To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Refundable Items

• Custom-made, personalized, or digital products are non-refundable unless they arrive damaged or defective.

• Sale items are final sale and cannot be refunded.

Damaged or Defective Items

If your order arrives damaged, please contact us within 48 hours of receiving your package. Send us an email at xiroandco@gmail.com with:

• Your order number

• Clear photos of the item and packaging

We’ll offer a replacement or a full refund based on the situation.

Refunds (if applicable)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 5–10 business days.

Need Help?

Just drop us a message at [your email or contact form link] — we're happy to help and want to make things right.